Resume

Alex Novelo
Austin, TX 78726
(323) 418-2261
Novelo.Alex@gmail.com (Novelo NULL.Alex null@null gmail NULL.com)

 


Professional Summary

17 Years of formal technology experience including Implementation, Training and Systems Management in office building, restaurant, hotel, resort, amusement park, stadium, and arena environments. Experience with a wide range of technologies. Key skills include:

  • Social Media Management
  • CMS – WordPress Site Creation and Management
  • Post Writer for numerous websites
  • Project Management
  • Customer/Client Support
  • Bilingual (Fluent in Spanish)
  • Systems Administration
  • Troubleshooting
  • Experience with Microsoft software
  • Experience with Mac OSX software
  • Patch Management
  • Data Backup – Recovery
  • Experience with Tablet and Smart Phone Support
  • Site Survey
  • Best Practices Development
  • Systems Implementation
  • Budgeting
  • Point of Sale System Management
  • Hardware Installation
  • Experience with software virtualization
  • Software Trainer

 


Career Highlights

Systems Implementation

● Managed and successfully completed over 100 Implementation projects for MICROS Systems Point of Sale. Projects involved both team and solo implementation environments, and included site surveys, project management, programming, on site training and installation. Implementation included customers ARAMARK at Shea Stadium, Ritz Carlton Resorts, Jillian’s Entertainment (Now known as Dave & Busters), and Water Country USA.

● Managed and successfully completed over 50 Implementation projects for International Micro Systems. Projects mainly consisted of solo implementations that included site surveys, project management, programming, on site training and installation. Customers included Lehigh Valley Iron Pigs (AAA Minor League Baseball), Hugo Boss Puerto Rico, Wells Fargo Arena, and ARAMARK at AT&T Center.

● Worked with leadership teams at previous employers to find ways to standardize and simplify implementations. Found way to reduce implementation time requirements and improve quality of implementations by standardizing various steps in the implementation process.

Systems Administration

● Successful systems and network administration (including POS) at a 250 room resort.

● Successful systems and network administration (including POS) at a Major League Baseball stadium.

● Developed and implemented minimal equipment, and documentation standards for various companies.

● Conducted staff training to improve knowledge and productivity for various companies. Training conducted in both English and Spanish (when needed)

Software Experience

● Experience with installation, configuration, management and troubleshooting of Windows 2003 and Windows 2008 Server software including active directory and exchange server.

● Experience with installation, configuration, management, troubleshooting, and training of Microsoft Windows XP, Windows 7, and Microsoft Office

● Experience with data backup / drive restoring using Norton Ghost, VERITAS software and various online backup solutions

● Experience with VMware software. Imaging, configuration, support and converting existing installs to virtual installs.

CMS – WordPress Experience

● Experience with installation, configuration, management and troubleshooting of the WordPress (CMS) platform.

● Developed and created Tech Geek and More Blog (techgeekandmore.com), where I write posts sharing Recommendations, Tech Alerts, Tech News, and Various Tech How To’s. The site gets between 15,000 and 20,000 page views monthly.

● Developed, created, and manage the website and blog for Suraya Fadel (surayafadel.com). Suraya is a news reports for CBS Television in Los Angeles, and was looking for a website presence and blog where she could share her news stories.

Point of Sale Experience

● Experience with Micros Point of Sale programming, installation, troubleshooting, training, and repair (Certified)

● Experience with Volante Point of Sale programming, installation, troubleshooting, training, and repair (Certified)

● Experience with Retail Pro Point of Sale programming, installation, troubleshooting, training, and repair (Certified)

● Experience with Value Added Ticketing (Stadis) and Mobile Ordering (Bypasslane) software

Turnarounds

● On multiple occasions, have been sent to assignments where the existing tech was unable to complete the project successfully, with the explicit instructions to turn the project around and make it successful. Have experience in dealing with upset and difficult customers, and with successfully taking projects from fail to success.

● Upon taking over responsibility at Turner Field, discovered a site with equipment that did not have any coordination, and with a network that averaged at least 1 outage during each event. Within weeks, coordinated the minimum standards rules, worked with management to convince them of the required changed, and implemented changes that added revenue to stadium sales, improved productivity, and eliminated regular outages. Where in 2005, outages occurred every event when I took over at the end of the season, in 2006 we had a total of 2 outages during 81 total events and in 2007 we have zero (0) outages during the 81 event season.

Some of the Clients I’ve Worked With

Ritz Carlton Hotels (Various Locations Nationwide)
Panera Bread (Opened Over 100 Locations Nationwide) 
ARAMARK at Shea Stadium (New York)
Four Seasons Hotels (Various Locations Nationwide)
ARAMARK at the Verizon Center (Washington DC)
Water Country USA (Williamsburg, Va)
Coca-Cola Park / Lehigh Valley Iron Pigs AAA Minor League Team (Allentown, Pa)
Hugo Boss of Puerto Rico
AARAMARK at Minute Maid Park (Houston, TX)
Jillian’s Entertainment – Now part of Dave & Busters (Various Locations Nationwide)
ARAMARK at Wells Fargo Arena (Philadelphia, Pa)
ARAMARK at M&T Bank Stadium (Baltimore, Md)
Amon G. Carter Stadium / Sodexo at Texas Christian University (Ft. Worth, TX)
Levy at American Airlines Center (Dallas, TX)
Beaver Stadium / Penn St University (State College, Pa) 

Travel

● 12 Years of experience as a “Road Warrior”. Experience with travelling up to 90% of the time, including managing all required travel arrangements.

 

Work Experience

POSabilities LLC, Panama City Beach, FL
Operations Manager (2013 – Present)

  • Responsible for operations related to Aloha and Retail Pro systems implementations, integration, and support, both on site and remote.
  • Responsible for tracking and monitoring daily workload to ensure client and operations expectations are met.
  • Responsible for providing staff direction in analyzing and resolving client issues at all levels.
  • Responsible for staff management including disciplinary actions.
  • Responsible for client meeting and addressing any client concerns.
  • Developed standards, technical documentation and best practice rules.
  • Perform 1st, 2nd, and 3rd level client tech      support (as needed).
  • Responsible for managing the internal office network, and computers.

Retail Information Systems, Houston, TX
Tech Support (2012 – 2013)

  • Performed both 1st and 2nd level end-user support
  • Responsible for both remote implementations, integration and support, of the      Retail Pro systems.

Bypass, LLC, Austin, TX
Tech Services Manager (2012)

  • Responsible for all Bypass related implementations, integration, and support, both on site and remote.
  • Assisted in developing scalable business solutions using Bypass technology, for the benefit of Bypass customers.  Solutions included Software, Hardware, Networking, and Point of Sale Technology.
  • Performed both On-site and Remote training of Bypass customers, on back of house and end-user functionality and usage of Bypass technology.
  • Assisted customer sites with live day procedures.
  • Performed hardware installation and network configuration.
  • Performed both 1st and 2nd level end-user support
  • Developed technical documentation and best practice rules
  • Worked with the Bypass development team on new features and functions to improve Bypass software.
  • Managed the internal office network, and  computers

International Micro Systems, Aston, PA
Implementation Specialist / Trainer (2007-2012)

  • Responsible for both on site and remote IMS related implementations, integration  and support, of the Retail Pro and Volante point of sale systems.
  • Handled Project Management for new customer installs and sites upgrades
  • Performed On-site site surveys, evaluating needs and requirements, prior to doing custom programming based on the sites configuration, requests, budget, and needs.
  • Performed Property Expert, Manager and End user training on the Retail Pro and Volante hardware, software, processes, tools, procedures and reports.
  • Assisted customer sites with live day procedures.
  • Performed hardware installation and network configuration.
  • Worked with IMS Management and implementation/customer support team members to find ways to better deliver the projects to the customers with less lost time and more controls.
  • Responsible for managing / supporting the internal IMS network, including Windows 2003 Servers, Exchange Server, Wireless, Internal PC support and upgrades.
  • Developed and implemented cleanup procedures for customers who were affected by Viruses and Malware.

ARAMARK, Sports and Entertainment (Tuner Field), Atlanta, GA
Manager Information Technology (2005-2007)

  • Managed network, computers, and POS systems at Turner Field, home of Major League Baseball’s Atlanta Braves. Turner Field has an average attendance during an 81 game season of 27,000 fans per game (and sold out events of more than 50,000 fans). Game day revenue of over $200,000 per event, making it an extremely fast paced environment.
  • Developed and presented to management budgets and cost analysis reports for all stadium I.T. needs.
  • Implemented a stadium-wide upgrade of the Micros 9700 system, including the addition of 200 new terminals.
  • Implemented replacement of the Pacer retail system with Retail Pro in our main retail locations.
  • Rolled out a high-speed credit card and gift card solution for all POS systems.
  • Developed and implemented a replacement schedule for infrastructure (wiring / network / equipment)
  • Performed property expert, manager and end-user training on the Micros Point of Sales and Retail Pro POS.
  • Performed hardware and software installation and network configuration.
  • Performed daily system maintenance procedures to keep systems in line with corporate ARAMARK/Turner Field standards.

MICROS Systems, Columbia, MD
Implementation Specialist / Trainer (2004-2005)

  • Traveled to various locations (Hotels, Resorts, and Casinos), located across the country, to perform Installation of the Micros Point of Sale Hardware and Software packages (3700, 8700, 9700).
  • Performed On-site site surveys, evaluating needs and requirements, prior to doing Micros software programming.
  • Performed Property Expert, Manager and End user training on the Micros Point of Sales hardware, software, processes, tools, procedures and reports.
  • Assist customer sites with live day procedures.
  • Performed hardware installation and network configuration.
  • Performed both on-site and remote access support, training, and troubleshooting to pre-existing Micros customers

References available up on request

**Click Here to Download Resume (In .doc format)

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